Privacy Policy

1. Information Collection

We may collect information you voluntarily provide when you call us, submit a form, request an estimate, or otherwise communicate with us. This may include:

• Your name and phone number
• Service location or address (city, street address, or service area)
• Email address, if you provide one
• Details about your garage door issue or the service you need
• Other information you choose to share in a message or call

We may also receive limited technical information automatically when you visit our website, such as browser type, device type, approximate location derived from IP address, and pages viewed, as described in the Cookies and Tracking section below.

2. How We Use Information

We use the information we collect to respond to your requests and to connect you with appropriate service. Specifically, we may use your information to:

• Return your calls and schedule service
• Provide estimates and answer questions about repair, installation, or emergency service
• Route your inquiry to a local third-party contractor or service partner who can perform work in your area
• Improve our website, customer communications, and service coverage
• Comply with applicable laws and protect our rights

When we share your contact and location details with a local third-party contractor for the purpose of fulfilling your service request, that contractor may contact you directly by phone, text, or other means you have consented to. Those contractors are independent businesses and may have their own privacy practices.

3. Cookies and Tracking

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. We may use Google Analytics 4 (GA4) to collect aggregated information about page views, traffic sources, and general usage patterns.

Google Analytics may set cookies and process data in accordance with Google’s policies. You can learn more about how Google uses data at Google’s privacy documentation, and you may be able to control cookies through your browser settings or Google’s opt-out tools. Disabling cookies may affect some site features.

4. TCPA Compliance and Consent to Be Contacted

By providing your phone number to Guardians Repair—whether by calling us, submitting a web form, requesting an estimate, or otherwise asking to be contacted—you expressly consent to be contacted by Guardians Repair and by local third-party contractors or service partners to whom we may route your request.

This consent includes contact by:

• Live telephone calls
• Prerecorded or artificial voice messages, where permitted by law
• Text messages (SMS/MMS)
• Email, if you provide an email address

Consent is not a condition of purchasing any goods or services. Message and data rates may apply. You may revoke consent or opt out of future marketing or non-essential communications by telling us during a call, replying STOP to a text message (where applicable), or contacting us using the information below. Calls related to an active service request may still be necessary to complete your job.

We intend this practice to comply with the Telephone Consumer Protection Act (TCPA) and related state telemarketing and consumer protection laws. If our practices change, we will update this Privacy Policy.

5. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy, to provide service, to meet legal or business requirements, or as otherwise permitted by law. When information is no longer needed, we take steps to delete or de-identify it where practicable.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Guardians Repair:

• Phone: (563) 257-9743
• Website: guardiansrepair.com
• Service area: Canton, IL and the surrounding Fulton, Peoria, and Tazewell Counties

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.